Are you a seasoned service technician who thrives in the field, keeps calm under pressure, and knows how to take the lead when it matters most? Do you take pride in solving tough site issues, mentoring others, and ensuring high-quality work gets done the right way—especially on high-profile projects? If you’ve got deep hands-on experience, a strong sense of ownership, and the communication skills to diffuse tension on site, we want to meet you.

What’s the Job?

We’re looking for a Lead Service Technician to join our Service team for our Supply Only Windows Division in Calgary. This isn’t your average service technician role—you’ll be the go-to expert on large multifamily construction projects where Centra supplies, but does not install, high-performance vinyl windows. You’ll be our boots on the ground, leading service work, troubleshooting tricky issues, and ensuring our product is performing at its best. From QA testing and field fixes to mentoring junior techs and owning VIP service delivery, you’ll play a key role in protecting Centra’s reputation and keeping projects on track.

You’ll use your judgement to plan, execute, and escalate when needed—because you know what matters in the field. You’ll also be a trusted resource for feedback that improves how we build and support our product.

Core Accountabilities

• On-Site Field Leadership – Lead service efforts on active job sites. Own QA testing, product inspections, and troubleshooting with minimal oversight. Plan service for VIP or complex projects with confidence.
• Mentorship & Informal Leadership – Provide day-to-day guidance to junior techs and share your know-how. Set the tone on-site and ensure consistent quality.
• Professional Client Interaction – Represent Centra with professionalism when working with site supers, foremen, and project managers. Communicate clearly and diffuse escalations with ease.
• Problem Solving & Decision Making – Handle whatever the site throws at you. You’ll use your judgement to resolve issues and escalate when needed—no handholding required.
• Cross-Team Feedback Loop – Report field insights to our service, manufacturing, and logistics teams. Be part of the continuous improvement cycle by sharing recurring issues and product feedback.

What We’re Looking For

• 5–7 years of hands-on field experience in construction or technical service—preferably involving residential or multifamily windows and doors.
• At least 1–2 years in a lead role or mentoring position where you’ve taken charge of service calls or supported junior technicians.
• Strong technical ability—you know how to assess product performance, complete field repairs, perform water testing, and diagnose issues without relying on a script.
• Confident, professional presence on job sites—you’re comfortable working with foremen, project managers, and external trades, and know how to de-escalate tense situations.
• Independent decision-maker with sound judgement—you know when to act and when to escalate, and you don’t wait around for permission.
• Strong communicator with a clear, respectful style—whether speaking with clients, coaching teammates, or documenting findings.
• A proactive mindset—you’re someone who shares field insights, spots risks early, and wants to make the product and service better for everyone.

Who are we?

OWN IT! That’s more than just a motto at Centra—it’s our way of life. As a 100% employee-owned company, we’re not just working for a paycheck; we’re investing in our future together. With state-of-the-art manufacturing plants in Langley and Calgary, and branches across British Columbia and Alberta, Centra is a leader in high-performance vinyl windows and building envelope restorations. For 39 years, we’ve been perfecting our craft and our culture, earning national acclaim as one of Canada’s Most Admired Corporate Cultures and Best Managed Companies. We’re driven by growth and innovation, powered by our dedicated team. Now is an exciting time to join us as we embark on major expansion plans. At Centra, your career isn’t just a job—it’s an opportunity to OWN your growth, your future, and your impact. Embrace the challenge, shape your success, and OWN IT with Centra!

More about our Award Winning Company!

We won the National Award for “Best Managed Companies” in 2022! This award is Canada’s leading business awards program, recognizing excellence in private Canadian-owned companies. Only the best are awarded with this prestigious designation.

We also won the National WaterStone Award for “Canada’s Most Admired Corporate Culture.” This award recognizes best-in-class Canadian organizations for fostering high-performance corporate cultures that help sustain a competitive advantage. We won because of our dedication, work ethic, and commitment to our culture.

Check us out:

Don’t forget to visit us on our website at centra.ca, Facebook under Centra Windows, and Instagram @Centrawindows to find out more about who we are. We want to know what you think and if we’re the right fit for you.